IT Helpdesk Support - ManageEngine / ServiceDesk Plus
California
Orange County Metro Area
JN -012021-12332

Required Skills and Experience:

·      College Diploma or University Degree in Computer Science, or 3 years of equivalent work experience.

·      2 - 3 years’ experience working in IT with most recent experience at a junior level or higher in an environment supporting more than 200 users.

·      Helpdesk / ServiceDesk Ticketing systems (ConnectWise Manage, ServiceDeskPlus, Zendesk).

·      Deploy, install, troubleshoot, and maintain networks running on multiple platforms. Including the following technologies:

·      Microsoft Technologies:

·      End User - MS Office (Outlook, Word, Excel), OneDrive, Teams, RDP

·      Infrastructure - AD DS, DHCP, DNS, SCCM, File and Print, GPO, O365, and Backup

·      Powershell and Batch scripting

·      AutoDesk, Revu Bluebeam

·      Video Conferencing: Zoom, Teams, Webex, BlueJeans

·      File Sharing Services: DropBox, OneDrive, Box

·      Networking Fundamentals

·      Cisco VPN clients

·      Working Knowledge of the OSI Model

·      Anti-Virus / Anti-Malware software

·      HP, Dell, Lenovo, Apple, Microsoft: desktops, laptops, mobile devices, and tablets

·      Remote Management (RMM and MDM) - Patch Management (SCCM, Dameware, ConnectWise Automate, Kaseya, InTune, DEP, MobileIron)

·      Conference Room Audio Visual Equipment

·      Strong troubleshooting methodology and technical aptitude.

·      Ability to lift 50lbs.

·      Strong reading, analytical, documentation and communication skills

·      Strong customer facing skills

·      Reliable transportation, maintain a valid driver’s license and automobile insurance